Process Note: Handling Re-KYC Requests

When a request is received for Re-KYC to update PAN, Address, and Latest Photograph, please follow the below process:

1. Documents shared by the customer is already Updated in ops console:

If the customer has shared documents that are already updated in ops console,
→ Do not raise separate requests for PAN update or Address update.
→ Proceed with Re-KYC only and upload all the documents in Re-KYC request

Maker Comments (Mandatory)

• In the Re-KYC request, the maker must add appropriate comments:
• If no change in existing details:
  → “No change in existing details, documents uploaded -PAN, Aadhar and photograph” (*write the Name of the document received).

2. Documents shared by the customer Not Updated in ops console:

If the customer has shared documents that are not updated in ops console.
→ Raise the following three requests:

• Re-KYC request (upload all the document)
• PAN Update request (if PAN is not updated)
• Address Update request (Permanent and correspondence. if address is not updated)

Note:

• If anyone request is received (PAN or Address), ensure that the Re-KYC request is also raised along with the respective update request.
• Raise only the relevant update request based on the documents received from the customer.

• if there is any mismatch between the customer details available in our system and the Re-KYC documents submitted, the details will first be validated against the proposal form.

• If the proposal form aligns with the customer’s documents, the update will be done without seeking customer consent. However, if there is a mismatch with the proposal form, the standard process will be followed.

3. Maker Comments (Mandatory)

• In the Re-KYC request, the maker must add appropriate comments:
• If there is a change in documents: (Anyone)
  → “Separate requests raised for PAN update and Address update.”
• → “Separate requests raised for PAN update.”
• → Separate requests raised for Address update.”

This ensures proper tracking and avoids duplicate or unnecessary requests.

Refer below screen shot of ops console for Re-KYC request

Ops console screen shot