Excess Premium Refund

Process Note:

•  If in case excess premium is received towards the policy, where in the frequency of the policy is monthly mode, excess premium can be applied towards the next due date post customers consent or can be refunded
•  In case customer pays premium twice towards the policy, where in frequency of the policy is yearly mode, excess premium must be refunded to the customer
•  If call/email/chat is received to refund the excess premium amount, agent has to check for dual premium in FFA suspense, Ops Console - payment info as well as on website
•  For excess premium refund ask customers to get his bank details updated (If not updated) & where NEFT details are available kindly confirm the same with customer
•  TAT to refund the excess premium amount is 7 calendar days

 

Excess premium amount reflecting in system - NEFT is not updated

Dear XXXX,

Thank you for writing to us.

This is with reference to your email dated XXX, with regards to <Plan Name> <Policy Number>.

We would like to notify you that, we have an excess premium amount reflecting in our records. To proceed with your refund, request you to update your bank details.

Further, to update NEFT details, we advise you to visit iAssist  by following these simple steps:

1. Visit https://iassist.bandhanlife.com/login/
2. Click on “Update Personal Information”
3. Click on “Update Bank”
4. Select a single policy or multiple policies where bank details need to be updated
5. Enter/Edit bank details
6. Click on “Save”

If you experience any issues while logging into iAssist , please contact us at customer.care@bandhanlife.com  with a self-attested copy of your KYC and a screenshot of the error message.

If you experience any problem while updating your NEFT details, you can send us an email with your self-attested Aadhar card, copy of cancelled cheque or latest bank statement reflecting policy holder name, account number, MICR code and IFSC code.

We will investigate the issue and aim to provide a resolution within 2 working days. If it takes longer than usual to resolve the issue, then we would support you by accepting the request manually.

Once a request is raised for refund it will be processed within 7 calendar days.

If you have any questions or need further assistance, please do not hesitate to reach out. We are here to support you on every step of the way.

Thank you for choosing Bandhan Life Insurance for your insurance needs.

You can also reach us through the following channels:

 

•  Chat now on WhatsApp: Click here  or just send a Hi on 9867452226.
•  Login to our iAssist portal: iAssist  with your registered contact number to access your policy details and make the required changes.

 

Regards,

 

Customer Service

Bandhan Life Insurance Limited

 

Excess Premium - Monthly frequency – NEFT not updated

Dear XXXX,

Thank you for writing to us.

This is with reference to your email dated XXX, with regards to <Plan Name> <Policy Number>.

We would like to notify you that, we have an excess premium of XXXX reflecting in our records.

Please be informed that the excess amount will be adjusted towards the next due premium i.e., XXXX.

Once the premium is applied you can download the premium receipt by visiting our self-service portal iAssist .

Further, if you wish for a refund kindly give us a consent from registered email address and you may update the NEFT details by following the below mentioned simple steps.

1. Visit https://iassist.bandhanlife.com/login/
2. Click on “Update Personal Information”
3. Click on “Update Bank”
4. Select a single policy or multiple policies where bank details need to be updated
5. Enter/Edit bank details
6. Click on “Save”

If you experience any issues while logging into iAssist , please contact us at customer.care@bandhanlife.com  with a self-attested copy of your KYC and a screenshot of the error message.

If you experience any problem while updating your NEFT details, you can send us an email with your self-attested Aadhar card, copy of cancelled cheque or latest bank statement reflecting policy holder name, account number, MICR code and IFSC code.

We will investigate the issue and aim to provide a resolution within 2 working days. If it takes longer than usual to resolve the issue then we would support you by accepting the request manually.

Once a request is raised for refund it will be processed within 7 calendar days.

If you have any questions or need further assistance, please do not hesitate to reach out. We are here to support you on every step of the way.

Thank you for choosing Bandhan Life Insurance for your insurance needs.

You can also reach us through the following channels:

 

•  Chat now on WhatsApp: Click here  or just send a Hi on 9867452226.
•  Login to our iAssist portal: iAssist  with your registered contact number to access your policy details and make the required changes.

 

Regards,

 

Customer Service

Bandhan Life Insurance Limited

 

Excess Premium - Monthly frequency – NEFT updated

Dear XXXX,

Thank you for writing to us.

This is with reference to your email dated XXX, with regards to <Plan Name> <Policy Number>.

We would like to notify you that, we have an excess premium of XXX reflecting in our records.

Please be informed that the excess amount will be adjusted towards the next due premium i.e., XXXX.

Once the premium is applied you can download the premium receipt by visiting our self-service portal iAssist .

Further, if you wish for a refund kindly give us a consent from registered email address. So that a request can be raised in our system and your refund can be released in the below mentioned NEFT details updated in our records:

• Account Holder: _____
•  Bank Name: _______

• Account Number: ____

•  IFSC Code: ______

Once a request is raised for refund it will be processed within 7 calendar days.

If you have any questions or need further assistance, please do not hesitate to reach out. We are here to support you on every step of the way.

Thank you for choosing Bandhan Life Insurance for your insurance needs.

You can also reach us through the following channels:

 

•  Chat now on WhatsApp: Click here  or just send a Hi on 9867452226.
•  Login to our iAssist portal: iAssist  with your registered contact number to access your policy details and make the required changes.

 

Regards,

 

Customer Service

Bandhan Life Insurance Limited

 

Excess Premium – Annual frequency – NEFT not updated

Dear XXXX,

Thank you for writing to us.

This is with reference to your email dated XXX, with regards to <Plan Name> <Policy Number>.

We would like to notify you that, we have an excess premium of XXXX reflecting in our records.

Further in order for us to initiate your refund kindly give us a consent from registered email address and you may update the NEFT details by following the below mentioned simple steps.

1. Visit https://iassist.bandhanlife.com/login/
2. Click on “Update Personal Information”
3. Click on “Update Bank”
4. Select a single policy or multiple policies where bank details need to be updated
5. Enter/Edit bank details
6. Click on “Save”

If you experience any issues while logging into iAssist , please contact us at customer.care@bandhanlife.com  with a self-attested copy of your KYC and a screenshot of the error message.

If you experience any problem while updating your NEFT details, you can send an email with your self-attested Aadhar card, copy of cancelled cheque or latest bank statement reflecting policy holder name, account number, MICR code and IFSC code.

We will investigate the issue and aim to provide a resolution within 2 working days. If it takes longer than usual to resolve the issue, then we would support you by accepting the request manually.

If you have any questions or need further assistance, please do not hesitate to reach out. We are here to support you on every step of the way.

Thank you for choosing Bandhan Life Insurance for your insurance needs.

You can also reach us through the following channels:

 

•  Chat now on WhatsApp: Click here  or just send a Hi on 9867452226.
•  Login to our iAssist portal: iAssist  with your registered contact number to access your policy details and make the required changes.

 

Regards,

 

Customer Service

Bandhan Life Insurance Limited

 

Excess Premium – Annual frequency – NEFT updated

Dear XXXX,

Thank you for writing to us.

This is with reference to your email dated XXX, with regards to <Plan Name> <Policy Number>.

We would like to notify you that, we have an excess premium of XXX reflecting in our records.

Further in order for us to initiate your refund kindly give us a consent from registered email address so that a request can be raised in our system and your refund can be released in the below mentioned NEFT details updated in our records:

1.  Account Holder: _____
2.  Bank Name: _______
3.  Account Number: ____
4.  IFSC Code: ______

Once a request is raised for refund it will be processed within 7 calendar days.

If you have any questions or need further assistance, please do not hesitate to reach out. We are here to support you on every step of the way.

Thank you for choosing Bandhan Life Insurance for your insurance needs.

You can also reach us through the following channels:

 

•  Chat now on WhatsApp: Click here  or just send a Hi on 9867452226.
•  Login to our iAssist portal: iAssist  with your registered contact number to access your policy details and make the required changes.

 

Regards,

 

Customer Service

Bandhan Life Insurance Limited

 

Kapture Tagging

 

•  Case Category: Payout
• Case Reason: Process Enquiry_Payout
•  Sub Case reason: Excess premium refund

 

Request Raised-Excess premium refund.

Dear XXXX,

Thank you for writing to us.

This is with reference to your email dated XXX, with regards to <Plan Name> <Policy Number>.

We would like to inform you that, we have registered your request for excess premium refund and the same will be processed within 7 calendar days.

The request reference number is _________.

Please find below NEFT details updated in our records.

1.  Account Holder: _____
2.  Bank Name: _______
3.  Account Number: ____
4.  IFSC Code: ______

If you have any questions or need further assistance, please do not hesitate to reach out. We are here to support you on every step of the way.

Thank you for choosing Bandhan Life Insurance for your insurance needs.

You can also reach us through the following channels:

 

•  Chat now on WhatsApp: Click here  or just send a Hi on 9867452226.
•  Login to our iAssist portal: iAssist  with your registered contact number to access your policy details and make the required changes.

 

Regards,

 

Customer Service

Bandhan Life Insurance Limited

 

Kapture Tagging

1.  Case Category: Payout
2.  Case Reason: Request_Payout
3.  Sub Case reason: Excess premium refund

 

 

Steps to check excess premium on website

Steps to check excess premium on FFA

Step1: Click on premium collection after that click suspense queue

Step 2: Click on …

Step 3: Enter policy number and click on policy holders name

Step 4: Excess premium can be checked under “Premium Billing Arrangement Suspense”

Steps to check excess premium in Ops Console – Payment Info