Bandhan FAQ scenario wise drafts
Scenario 1: Who is Bandhan Financial Holdings Limited?
We would like to inform you that Bandhan Financial Holdings is a reputed Indian financial services company with commercial banking and microfinancing operations.
Scenario 2: Will the name of the Company be changed?
We would like to inform you that as per regulatory approvals, the name has been changed to XXXXXXX.
Please be rest assured the name change will not impact your policy in any way. Your policy terms, conditions, and benefits will remain intact.
Further the acquisition will not result in any modifications or alterations to your policy due to the name change.
Scenario 3: Will the website domain change?
We would like to inform you that our website has been upgraded to XXXXXXXXX (Link of website)
Please be rest assured the domain change will not impact your policy in any way. Further the iAssist app, and our dial-in numbers will continue to serve as the primary service channels.
Scenario 4: What happens to my existing policy?
We would like to inform you that your existing policy remains unchanged. There will be no impact on your policy, and you can continue to enjoy the all the benefits and coverage as outlined in your policy document.
We assure you of the stability and reliability of our services.
Scenario 5: Any changes to policy statements?
We would like to inform you that there will be no changes to your policy statements. All policy documents, statements, and
related paperwork will remain the same. You can rely on the accuracy and clarity of your
existing policy statements without any modifications.
Scenario 6: What will be the new service channels available?
We would like to inform you that XXXX website, the XXXXX app, and our dial-in numbers will remain active and accessible for customer service.
Please be rest assured in the future, if any new service channels are introduced, we will proactively inform you about them.
Scenario 7: Will the partner office also become a new service channel?
We would like to inform you that XXXXX website, the XXXX app, and our dial-in numbers will continue to serve as the primary service channels. At present, there are no plans to change the partner office into a new service channel.
If any changes occur in the future, we will provide advance notice and keep you informed.
Scenario 8: Will it impact my bonus or funds
We would like to inform you that there will be no impact on your bonus or funds. Our funds are among the highest rated in the industry, and you can continue to benefit from their performance.
We assure you of the stability and reliability of your bonus and funds without any changes resulting from this acquisition.
Scenario 9: Any change in corp. and distribution offices addresses? (Physical touchpoints)
We would like to inform you that there will be no change in corporate office addresses. You can continue to interact with us through XXXXX website, XXXXX app, and our dial-in numbers without any interruption in service.
In case of any future changes, we will notify you well in advance.
Scenario 10: What impact for customers looking to buy a new policy?
We would like to inform you that there will not be any impact on customers looking to buy a new policy. Our affordable products, simplified buying journeys, and enhanced customer features remain among the most competitive in the industry.
Furthermore, our industry-leading claims settlement process, with a success rate of 99.37%, will continue to provide efficient and reliable service.
For Customers
Introduction:
Aegon Life is now Bandhan Life!
Aegon Life is entering a new chapter and is now part of Bandhan Financial Holdings Ltd. (Bandhan group) This milestone combines our commitment to innovative insurance with Bandhan's robust financial backing, promising you a future of enhanced services and security. Your current policies and benefits remain secure and unchanged. We know you might have questions about what this change means for you. Here, address them, ensuring you feel confident and informed.
Welcome to Bandhan Life - where your financial well-being continues to be our priority.
Frequently Asked Questions
Who is Bandhan Financial Holdings Limited?
Bandhan Financial Holdings is a reputed Indian financial services company with commercial banking, asset management, and microfinancing operations which also uses its channels to distribute insurance. It operates through Bandhan Bank Limited, which has its headquarters in Kolkata and is listed on the National Stock Exchange of India and Bombay Stock Exchange. Bandhan Bank serves over 3 crore customers through over 6,000 banking outlets spread across India.
Bandhan Life Insurance is a strategic step into the life insurance sector and this acquisition marks a commitment to bring a diverse range of financial services under one umbrella.
What does the acquisition mean for existing customers?
Your current policy doesn’t get affected in any way and we continue to serve your needs with the same passion and commitment. With the support of Bandhan group, we are better positioned to meet your insurance needs with many more lines of product lines, maintaining our focus on your financial well-being.
As a customer, will there be any changes to policies issued by Aegon Life?
No, your existing policy and benefits remain unchanged. There will be no impact on your policy, and you can continue to enjoy the all the benefits and coverage as outlined in your policy document and you can be rest assured of the stability and reliability of our services.
Will there be any changes to policy statements?
There will be no changes to your policy statements.
How will the acquisition with Bandhan Financial Holdings enhance the services offered to me?
The acquisition combines our digital innovation with Bandhan’s legacy of trust, aiming to enhance our service quality and offerings. It has opened a new distribution arm for us. In addition to our current channels, Bandhan Life insurance policies will soon be available at the branches of Bandhan Bank. While we will reach out to more people, our core services remain intact, consistent, reliable, and accessible as always.
Will there be any changes in making claims or getting customer support?
The process for making claims and accessing customer support remains unchanged. We are committed to maintaining, and even improving, the efficiency and responsiveness you’ve come to expect from us. Click here to learn how you can initiate a claim.
Are there any changes in premium payments or policy renewal processes?
There are no premium payments or policy renewal process changes. You can continue to manage these your payments and renewals as you have been doing.
How can I access my insurance account and policy details?
You can continue to access your insurance account and policy details just as you always have, through our self-service portal iAssist. Log in to iassist.bandhanlife.com with your registered mobile number and get access to the details of all your policies with us on one platform. You can update your personal details, nominee details, and payment settings using iAssist. All your account information remains secure and easily accessible. Use any of the customer assistance channels below and we’ll be happy to assist you.
Who should I contact for assistance or inquiries about my policy during the transition?
Please continue using the existing channels for assistance or inquiries. Our dedicated customer service team remains at your service to address any questions or concerns you might have. You can contact customer care at
Use any of the customer assistance channels below and we’ll be happy to assist you.
How will the acquisition impact the company’s commitment to customer service and satisfaction?
The acquisition strengthens our commitment to customer service and satisfaction. We are more equipped than ever to meet your needs ensuring that you continue to receive the high-quality service you're accustomed to.
Will there be any change in corp. and distribution office addresses? (Physical touchpoints)
There will be no change in corporate office addresses. You can continue to interact with us through Bandhan Life's website, the iAssist portal, and our dial-in numbers without any interruption in service. In case of any future changes, we will notify you well in advance.
Will it impact my bonus or funds?
There will be no impact on your bonus already declared or funds. Our funds are among the highest rated in the industry, and you can continue to benefit from their performance. We assure you of the stability and reliability of your bonus and funds without any changes resulting from this acquisition.
What impact for customers looking to buy a new policy?
There will not be any impact on customers looking to buy a new policy. Our affordable products, simplified buying journeys, and enhanced features remain among the most competitive in the industry. Furthermore, our industry-leading claims settlement ratio of 99.37%, will continue to provide efficient and reliable service.
I was in the process of buying an Aegon Life policy. Will there be any impact to my application on account of the name change?
All the features and benefits will remain unchanged, and there is no impact on our policy issuance processes so you do not need to worry. If you have any questions, please reach out to our customer service channels and we will be happy to assist you.
Will new insurance products or services be introduced following the acquisition?
The acquisition strengthens our commitment to customer service and satisfaction. We are more equipped than ever to meet your needs ensuring that you continue to receive the high-quality service you're accustomed to.