Change of Bank in Auto Debit

Existing Process

Agent to check in system if any auto debit is registered and inform customer to register for fresh auto debit

Kapture Tagging

Disposition: Category: Payment

Case Reason: Concern_Payment

Sub Reason: Auto debit

Ticket Status: Resolved

Debit Card/Net Banking (Auto Debit process)

We wish to inform you that, you can register E Mandate from your saving account by visiting our Self-service portal iAssist. For better understanding please follow the below steps.

•             Visit: https://iassist.bandhanlife.com/login/

•             Login With your Registered Mobile number

•             Enter OTP

•             Click on “Payment Settings”

•             Enable the button by moving it from left to right to activate auto debit 

•             Select the options of “Debit Card/Net banking”

•             Click on “Proceed”

•             By default Debit Card/Net banking option will reflect on this page to be selected

•             Click on the check box “ I agree with the terms & conditions” & “I agree to the auto deduction of the renewal premium from the selected mode of payment”

•             Click on “Proceed to Payment”

•             Click on “Bank Account” and select “Debit Card” or “Net Banking”

•             Enter the bank account details and click on “Authenticate”

•             You will receive a confirmation that auto debit is enabled

If you experience any problem while registering auto debit via iAssist you can send an email to customer.care@bandhanlife.com with a screenshot of the error message so that we can investigate it and address your issue.

An update will be shared with you within 2 working days.

Premium not auto debited due to change in premium amount

Existing Process

Agent to check in system for reason why existing premium amount has been changed (Counteroffer, LSBO or any other reason)

Kapture Tagging

Disposition: Category: Payment

Case Reason: Concern_Payment

Sub Reason: Online / offline premium payment - Renewal

Ticket Status: Resolved

Debit Card/Net Banking (Auto Debit Activation Process)

We wish to inform you that, you can register E Mandate from your saving account by visiting our Self-service portal iAssist. For better understanding please follow the below steps.

•             Visit: https://iassist.bandhanlife.com/login/ 

•             Login With your Registered Mobile number

•             Enter OTP

•             Click on “Payment Settings”

•             Enable the button by moving it from left to right to activate auto debit 

•             Select the options of “Debit Card/Net banking”

•             Click on “Proceed”

•             By default Debit Card/Net banking option will reflect on this page to be selected

•             Click on the check box “ I agree with the terms & conditions” & “I agree to the auto deduction of the renewal premium from the selected mode of payment”

•             Click on “Proceed to Payment”

•             Click on “Bank Account” and select “Debit Card” or “Net Banking”

•             Enter the bank account details and click on “Authenticate”

•             You will receive a confirmation that auto debit is enabled

If you experience any problem while registering auto debit via iAssist you can send an email to customer.care@bandhanlife.com with a screenshot of the error message so that we can investigate it and address your issue.

An update will be shared with you within 2 working days.

Change of Bank in Auto Debit

Existing Process

Agent to check in system if any auto debit is registered and inform customer to register for fresh auto debit

Kapture Tagging

Disposition: Category: Payment

Case Reason: Concern_Payment

Sub Reason: Auto debit

Ticket Status: Resolved

Debit Card/Net Banking (Auto Debit process)

We wish to inform you that, you can register E Mandate from your saving account by visiting our Self-service portal iAssist. For better understanding please follow the below steps.

•             Visit: https://iassist.bandhanlife.com/login/

•             Login With your Registered Mobile number

•             Enter OTP

•             Click on “Payment Settings”

•             Enable the button by moving it from left to right to activate auto debit 

•             Select the options of “Debit Card/Net banking”

•             Click on “Proceed”

•             By default Debit Card/Net banking option will reflect on this page to be selected

•             Click on the check box “ I agree with the terms & conditions” & “I agree to the auto deduction of the renewal premium from the selected mode of payment”

•             Click on “Proceed to Payment”

•             Click on “Bank Account” and select “Debit Card” or “Net Banking”

•             Enter the bank account details and click on “Authenticate”

•             You will receive a confirmation that auto debit is enabled

If you experience any problem while registering auto debit via iAssist you can send an email to customer.care@bandhanlife.com with a screenshot of the error message so that we can investigate it and address your issue.

An update will be shared with you within 2 working days.

Increase in UPI limit_Renewals

This is to bring to your attention that UPI limit for auto debit has increased for renewals with effect from 16 ^th October 2024 as mentioned below: 

If you encounter any issues reported by customers, please send the details along with an error screenshot to Ravindra Shelar.