FAQ – Policy Document (Term Plan – Non-Banca)

1. Can I get a hard copy of my policy document.
No. As per the current process, hard copies of policy documents are not issued for Term Plan (Non-Banca) policies. The policy document is available only in digital format and can be accessed through the iAssist portal.

2. I have not received my policy document.
The policy document can be shared to your registered email ID. You can also download it anytime through the iAssist portal.

3. Can you resend my policy document.
Yes. The policy document can be resent to your registered email ID after verification of the details.

4. How can I download my policy document.
You can download your policy document through the iAssist/self-service portal using your registered mobile number and login credentials.

5. Is there any limit on the number of times I can download my policy document.

No. There is no restriction on the number of times you can download your policy document through the iAssist portal.

6. Why is a hard copy of the policy document not provided.

As per the company's servicing guidelines for Term Plan (Non-Banca) policies, policy documents are issued and maintained in digital format. Therefore, physical (hard copy) policy documents are not issued. Customers can access and download their policy documents through the available digital channels whenever required.

7. I need a hard copy of my policy document for a loan application or other official purpose.

You may download and print the digitally issued policy document. The digital policy document is the official policy document issued by the company and can be used for loan applications, official submissions, and other valid purposes where a copy of the policy document is required.

8. Is a hard copy of the policy document required for submitting a death claim.
No. A hard copy of the policy document is not required for submitting a death claim. The policy details are available in company records, and the digital policy document is considered valid.