CCSI is no longer available for renewal. Bandhan Life has discontinued the CCSI option at renewal due to convenience fees.

 Deactivation Process

How to deactivate Emandate in the policy?

To deactivate your e-mandate, follow these steps:

1. Visit iAssist.
2. Log in with your registered mobile number.
3. Enter the OTP sent to your mobile.
4. Click on "Payment Options" and then select "Auto Debit."
5. Click the switch button to disable the auto debit.
6. Your e-mandate will be deactivated successfully.

Note: Deactivation via iAssist is permitted only for EBAO policies. For FFA policies, agent has to raise a service request to deactivate the e-mandate.

I encounter an error when I try to deactivate auto debit on iAssist.

If you encounter an error while trying to deactivate auto debit on iAssist, please note the following:

• For FFA policies: Deactivation via iAssist is not allowed.
• General Steps:
1. Try again after 30 minutes.
2. If you still face issues, please send a screenshot of the error to customer.care@bandhanlife.com for further investigation.

A manual request will be processed by an agent, with a TAT of 10 days. If the due date falls within this request period, please inform the Customer that the premium may still be debited from the registered auto debit.

To deactivate the auto-debit for an insurance policy registered via UPI, you can follow these steps specific to UPI transactions:

   Open Your UPI App:
   Launch the UPI app (like Google Pay, PhonePe, or Paytm) you used to set up the auto-debit. 

   Navigate to Payments:
   Go to the "Payments" or "Transactions" section of the app.

   Find Auto-Debit Settings:
   Look for an option like "Recurring Payments," "Subscriptions," or "Auto-Debit."

   Locate the Insurance Payment:
   Find the insurance policy entry in the list of recurring transactions.

   Deactivate the Auto-Debit:
   Select the option to cancel or deactivate the auto-debit for that policy.

   Confirm the Cancellation:
   Follow any prompts to confirm the cancellation. You should receive a confirmation notification.

   Check with Your Insurance Provider:
   It’s a good idea to inform your insurance provider to ensure the auto-debit is deactivated on their end as well.

If you encounter difficulties, you may want to contact your UPI app’s customer support for assistance.