A: To activate Emandate and enable auto debit for your policy, please follow these steps:

1. Visit https://iassist.bandhanlife.com/login/ .
2. Log in using your registered mobile number.
3. Enter the OTP sent to your mobile.
4. Click on “Payment Settings.”
5. Enable auto debit by moving the button from left to right.
6. Choose the payment option “Debit Card/Net Banking.”
7. Click on “Proceed.”
8. Ensure the default payment option (Debit Card/Net Banking) is selected.
9. Check the boxes for “I agree with the terms & conditions” and “I agree to the auto deduction of the renewal premium from the selected mode of payment.”
10. Click on “Proceed to Payment.”
11. Select “Bank Account” and choose either “Debit Card” or “Net Banking.”
12. Enter your bank account details and click on “Authenticate.”
13. You will receive a confirmation that auto debit has been successfully enabled.

Note We offer both Emandate and UPI mandate facilities. Customers can choose either option from the available list.

When activating auto debit on iAssist, why does the amount shown exceed my premium?

Please be aware that the maximum amount allowed for auto debit registration is displayed during the registration process. This is a system-generated value and does not reflect the actual amount that will be debited. Only your premium amount will be deducted from your account. You can proceed with confidence, as the correct premium amount will be applied.

I encounter an error when trying to set up auto debit on iAssist. What should I do?

 If you encounter an error while setting up auto debit on iAssist, please try the following steps:

1. Retry: Attempt to set up auto debit again after some time. The issue might be temporary.
2. Check with Bank: If the problem persists, please contact your bank to ensure there are no issues on their end.
3. Contact Support: If you continue to experience difficulties, please reach out to our customer support team. We will investigate whether the issue is on our end or with the bank.

 Bandhan Life Page

Note: If issue has been identified on this page. The agent should request a screenshot from the customer before raising the concern.

Note: If the customer continues to face issues beyond this page, they should contact their bank or Razorpay for further assistance.