FAQs – Claim Additional Requirement & Nominee Connect Verification

1. Why have I received this email/SMS asking for documents and Nominee Connect.

You have received this communication because we have received a claim notification. To proceed with  processing of the claim, certain additional documents and a mandatory “Nominee Connect” with the Claims Team is required.

2. Is my claim already processed.

No. The claim will be registered only after:

• All required additional documents are received, and
• The video verification with the nominee is successfully completed.

3. What is Nominee Connect and why is it required.

Nominee connect is required to guide nominee for claim process and completion of required documents

4. I am unable to click on the “Schedule Appointment & Connect” link. What should I do.

If the link is not clickable or not opening:

• Please try opening the link using another browser (Chrome/Edge/Safari).
• Ensure you have a stable internet connection.
• If the issue continues, take a screenshot of the error and share it with the Claims Team at claims@bandhanlife.com  for further assistance.

5. I entered my name, email ID and  mobile number but the link is not working after submission.

This may happen due to a temporary technical issue or session timeout.
Please:

• Refresh the page and try again after some time.
• Ensure all details are entered correctly.
• If the issue persists, share the error screenshot with the Claims Team at claims@bandhanlife.com  so they can resolve it.

6. The link says it has expired. What does this mean?

The link may expire if:

• It was not used within the allowed time, or
• The session timed out.

In such cases, please contact the Claims Team at claims@bandhanlife.com to request a fresh video verification link.

7. Can I submit documents without completing Nominee Connect.

Documents can be submitted; however, claim processing will not be completed until both:

• Required documents are received, and
• Video verification is successfully completed.

8. What happens after Nominee Connect is completed successfully.

Once nominee connect is completed and all additional documents are received:

• Further processing will be initiated by the Claims Team

9. Will I get confirmation after completing Nominee Connect.

Yes. After successful Nominee Connect and document submission, you will receive further communication from the Claims Team regarding the next steps.

Claim FAQ

How does my family claim if I pass away?

The insurance company should be contacted immediately by your nominee. The best aspect is that your nominee can finish the entire procedure online. Our claims team will guide your nominee every step of the way.

What is the claim settlement ratio?

We believe it is our duty to support you and your family during difficult times. We settled 99.66% of the total number of claim requests we received in 2023–2024.

What is the process of registering a Death Claim?

At Bandhan Life, we want to make sure that the claims process is simple, quick, and hassle-free.

Our claim experts examine the submitted documents, and the claim amount is settled so that your loved ones can use the amount when they need it most.

To apply for a claim:

Write to us via email claims@bandhanlife.com

OR visit our nearest Service Centre. Locate Now

How can the claimant check the Death Claim status?

You can write to us at claims@bandhanlife.com

What is the process of registering a Rider Claim?

Modes through which you can place the request:

Email at customer.care@bandhanlife.com   from your registered email ID

Visit our nearest Service Centre. Locate Now

Please note: Self-attest the KYC document and give consent to update email address in case you are submitting the request from unregistered email ID.

How can the claimant check the Rider Claim status?

You can write to us at claims@bandhanlife.com

Can term life insurance claims be rejected?

Yes, if there's fraud or misinformation involved. Always be honest and update your insurer about any changes