Freelook FAQ

1. When does the Freelook period expire.

• Freelook period is of 30 days (T + 29 Days)

2. How can I cancel my policy under freelook period.

• You can place your request by visiting iAssist
• Logging in to  iAssist   with your registered mobile number and OTP
• Select your policy card
• Click on view policy detail and scroll down and click on 'Cancel policy'.
• The 'Cancel policy' button will be activated on iAssist during the free-look period of 30 days.

Note: This option is not applicable for BANCA policies.

       3. What in case I am unable to login to iAssist for Free look Cancellation.

             You can send us an email:

• Send us an email at customer.care@bandhanlife.com    from your registered email address
• A cancelled cheque or latest bank statement (with your complete name, account number and IFSC printed on it) 
• Self-attested KYC document if you are writing from unregistered email address: Click here    to view acceptable KYC document 

4.   Documents Required if you are writing to customer care or visiting service centre:

• A Request form* Download
• A cancelled cheque or latest bank statement (with your complete name, account number and IFSC printed on it) 
• KYC document: Click here    to view acceptable KYC documents

5. When will I receive my refund after requesting a freelook cancellation.

• Refund upon freelook will be processed in 7 calendar days from the day all requirements are received.

6. Are there any charges applicable while I cancel the policy under freelook.

• On cancellation of the Policy during the free-look period, we will return the policy premium paid subject to the deduction of proportionate risk premium for the period of cover, stamp duty paid and medical costs incurred (if any).