Reinstatement FAQ

1. How can a customer revive his lapsed Bandhan Life policy?

You can revive your lapsed policy by logging into our self-service portal iAssist, with your registered mobile number and OTP and clicking on ‘Reactive’ on policy card. OR you can  do it directly on our website by visiting ‘Pay Premium’ under ‘Support’ section.

Steps to revive your policy on Bandhan Life website: 

• Step 1:

• Follow the link Pay now and enter policy number and DOB

• Click on ‘Reactivate’ to revive your lapsed policy.

• You need to fill out a Certificate of Insurability (COI), if applicable as per product T&C—a document that’s required to reverify your eligibility for insurance.
• For Term insurance plan, you can pay your outstanding premium after revival acceptance   
• For savings insurance plan, you can make payment right after filling COVID & COI and then the policy is moved to underwriting for decision.

Step 2:

• Submit your non-medical document on iAssist by uploading in required format.
• Get your medical tests done, if raised by UW (Medical cost to be borne by policy holder for Term policies) 

• Step 3:

• Medical team will connect on your registered mobile number to schedule medical as per your availability.
• A communication will be sent by medical team for advance payment of medical charges.
• You will have to visit allocated medical center as per the schedule.

• Step 4: Our team will reach out to you in case additional info is required to revive the policy

2. How do I proceed with the medical test to reinstate the policy?

• Medical team will connect on your registered mobile number to schedule medical as per your availability.
• A communication will be sent by medical team for advance payment of medical charges.
• You will have to visit allocated medical center as per the schedule.

3.I am unable to upload additional requirements, via the iAssist portal?

    If you face any errors while uploading the additional requirements, or logging on to the portal, try clearing your cache and deleting   cookies.
    If the issues persist, share a screenshot of    the error on customer.care@bandhanlife.com  from your registered email address. We will   be right  there to assist you.

4. How do I check the reinstatement status?

    You can track your revival status by logging into our self-service portal iAssist . Track my revival is located under the policy card on the home page.

 5. How long will it take to revive the policy amount?

    15 days from the day Bandhan Life team receives all requirements/ COI from your end.

    Note: Policy revival is subject to policy terms and conditions and underwriting guidelines.