Reinstatement FAQ

1.How can I revive my lapsed Bandhan Life policy.

You can revive your lapsed policy through any of the following channels:

Option 1: Through iAssist

• Log in to iAssist using your registered mobile number and OTP.
• Select the policy card displayed on the home page.
• Click on "Reactivate" and follow the instructions to initiate the revival process.

Option 2: Through the Bandhan Life Website

• Visit the Pay Premium section under Support.
• Enter your Policy Number and Date of Birth.
• Click on "Reactivate" to begin the revival process.

Revival Process

Step 1: Complete Revival Request

• Fill in the Certificate of Insurability (COI), if applicable as per the product terms and conditions.
• The COI is required to reassess your eligibility for insurance coverage.

For Term Insurance Plans:

• Outstanding premiums can be paid after the revival request is accepted.

For Savings Insurance Plans:

• Complete the COVID Declaration and COI (if applicable).
• Pay the outstanding premium.
• The policy will then be forwarded to underwriting for review and decision.

Step 2: Submit Required Documents

• Upload any non-medical documents requested through iAssist in the prescribed format.
• If required, complete medical examinations as advised by the underwriting team.

Note: Medical examination expenses for Term Insurance policies are to be borne by the policyholder.

Step 3: Medical Examination Process (If Applicable)

• The medical team will contact you on your registered mobile number to schedule the medical tests.
• A communication regarding payment of medical charges will be shared, wherever applicable.
• Visit the assigned medical centre on the scheduled date and time.

Step 4: Underwriting Review

• Our team will review the submitted information and documents.
• You will be contacted if any additional information or clarification is required.

2. What should I do if I am unable to receive the OTP on my registered mobile number while trying to reactivate my policy from abroad.

If you are not receiving the OTP on your registered mobile number, you can temporarily update your Indian contact number during the reactivation journey to receive the OTP and proceed with the policy reactivation request.

To update the contact number:

1. Click on the "RE-ACTIVATE" option.
2. On the contact number section, click the Edit (Pen) icon.
3. Update your Indian contact number.
4. Proceed with the reactivation process and receive the OTP on the updated number.

Additionally, while submitting the Certificate of Insurability (COI) form, an OTP will also be sent to your registered email address. If you do not find the email in your inbox, please check your Spam/Junk folder.

Once the OTP verification is completed, you can continue with the policy reactivation process and restore your life insurance coverage.

3. How do I proceed with the medical tests required for policy reinstatement.

If medical requirements are raised during the revival process:

• The medical team will contact you on your registered mobile number to schedule an appointment.
• A communication regarding payment of medical charges will be shared, wherever applicable.
• Visit the designated medical centre as per the scheduled appointment.
• Medical reports will be shared directly with Bandhan Life for assessment.

 4. What should be done if a customer is unable to upload documents through iAssist.

If a customer is unable to upload documents through iAssist, the agent should first     understand and record the reason for the issue. Simultaneously, the agent must raise a manual service request in case of medical requirements i.e. Diabetes Q, Thyroid & BP Questionnaire in the Ops Console to avoid delays in processing.

The manual request should include:

• The required customer documents.
• The reason provided by the customer for being unable to upload the documents through iAssist.
• A screenshot of the error encountered on the iAssist portal while attempting to upload the documents.

This will ensure that the customer's request can be processed while the technical issue is being addressed.

Note: If a customer encounters an error while uploading the non-medical requirement through iAssist, the agent should obtain the required documents along with the error screenshot and forward them to Prashant for further processing of the request.

5. How can I check the status of my policy revival request.

You can track the status of your revival request through iAssist.

Steps:

• Log in to iAssist using your registered mobile number and OTP.
• Navigate to the policy card on the home page.
• Click on "Track My Revival" to view the latest status of your request.

6. How long does it take to revive a policy.

The revival request is generally processed within 5 business days from the date Bandhan Life receives all the required documents, declarations, COI, and medical reports (if applicable).

Important Note:

Policy revival is subject to:

• Product Terms and Conditions
• Underwriting Guidelines
• Satisfactory submission of all required documents and medical requirements