Activation Process

How to activate Emandate in the policy?

Customer may visit iAssist https://iassist.bandhanlife.com/login/   to activate auto debit in the policy.

A: To activate Emandate and enable auto debit for your policy, please follow these steps:

1. Visit https://iassist.bandhanlife.com/login/ .
2. Log in using your registered mobile number.
3. Enter the OTP sent to your mobile.
4. Click on “Payment Settings.”
5. Enable auto debit by moving the button from left to right.
6. Choose the payment option “Debit Card/Net Banking.”
7. Click on “Proceed.”
8. Ensure the default payment option (Debit Card/Net Banking) is selected.
9. Check the boxes for “I agree with the terms & conditions” and “I agree to the auto deduction of the renewal premium from the selected mode of payment.”
10. Click on “Proceed to Payment.”
11. Select “Bank Account” and choose either “Debit Card” or “Net Banking.”
12. Enter your bank account details and click on “Authenticate.”
13. You will receive a confirmation that auto debit has been successfully enabled.

Note We offer both Emandate and UPI mandate facilities. Customers can choose either option from the available list.

When I am activating auto debit on iAssist, amount is showing greater than my premium

Please be aware that the maximum amount allowed for auto debit registration is displayed during the registration process. This is a system-generated value and does not reflect the actual amount that will be debited. Be rest assured only your premium will be deducted from your account.

I encounter an error when I try to set up auto debit on iAssist.

If you encounter an error while setting up auto debit on iAssist, please try the following steps:

1. Retry: Attempt to set up auto debit again after some time. The issue might be temporary.
2. Check with Bank: If the problem persists, please contact your bank to ensure there are no issues on their end.
3. Contact Support: If you continue to experience difficulties, please reach out to our customer support team. We will investigate whether the issue is on our end or with the bank.

Starting from us: (Bandhan Life Page)

Note: If issue has been identified on this page. The agent should request a screenshot from the customer before raising the concern.

Note: If the customer continues to face issues beyond this page, they should contact their bank or Razorpay for further assistance.

How to activate CCSI in the policy?

CCSI is not available for renewal. Due to convenience fees Bandhan life discontinued the CCSI option at renewal.

Will my premium be debited on my due date (New auto debit registration cases)

The premium will be auto debited on the due date if the customer has registered for auto debit 8 days in advance.  

What if my premium has not been debited via the registered auto-debit?

If your premium has not been debited, please wait for 48 hours. If the issue persists, customers can manually pay the premium via iAssist or our website.

What if my premium has not been debited via the registered auto-debit after 48 hours from the due date?

If you are calling after 48 hours from the due date and your premium has not been debited,

•  Make a payment manually through iAssist or our website.
• Raise (H2H) request for reason

Deactivation Process

How to deactivate Emandate in the policy?

To deactivate your e-mandate, follow these steps:

1. Visit iAssist .
2. Log in with your registered mobile number.
3. Enter the OTP sent to your mobile.
4. Click on "Payment Options" and then select "Auto Debit."
5. Click the switch button to disable the auto debit.
6. Your e-mandate will be deactivated successfully.

Note: Deactivation via iAssist is permitted only for EBAO policies. For FFA policies, agent has to raise a service request to deactivate the e-mandate.

How to deactivate auto debit on FFA polices

Process-

I encounter an error when I try to deactivate auto debit on iAssist 

If you encounter an error while trying to deactivate auto debit on iAssist, please note the following:

183. 83; For FFA policies: Deactivation via iAssist is not allowed.
184. 83; General Steps:
1. Try again after 30 minutes.
2. If you still face issues, please send a screenshot of the error to customer.care@bandhanlife.com for further investigation.

A manual request will be processed by an agent, with a turnaround time of 10 days. If the due date falls within this request period, please inform the customer that the premium may still be debited from the registered auto debit.