1. How can I activate Auto Debit (E-Mandate) for my policy.

You can activate Auto Debit through iAssist by following the steps below:

• Log in to iAssist using your registered mobile number and OTP.
• Click on "Payment Settings."
• Enable Auto Debit by moving the toggle button from left to right.
• Select "Debit Card/Net Banking" as the payment option.
• Click "Proceed."
• Ensure the default payment option is selected.
• Accept the Terms & Conditions and authorize the automatic deduction of renewal premiums.
• Click "Proceed to Payment."
• Select "Bank Account" and choose either:
1. Debit Card, or
2. Net Banking
• Enter the required bank account details and click "Authenticate."
• Upon successful authentication, a confirmation message will be displayed indicating that Auto Debit has been activated.

Note:

Bandhan Life offers both E-Mandate and UPI Mandate facilities. Customers may choose either option while registering for Auto Debit.

2. While activating Auto Debit, why is the displayed amount higher than my premium.

During Auto Debit registration, a higher amount may be displayed as the maximum permissible debit limit for mandate registration purposes.

Please Note:

• This is a system-generated limit.
• It does not represent the actual premium amount.
• Only the premium due under your policy will be debited from your account.

3. I am getting an error while activating Auto Debit on iAssist. What should I do.

If you encounter an error during Auto Debit registration:

Step 1:

• Wait for some time and try again.
• Temporary system or connectivity issues may cause registration failures.

Step 2:

• Contact your bank to confirm there are no restrictions or issues with your account.

Step 3:

• If the issue persists, contact Bandhan Life Customer Support for further assistance.

Important Note:

If the issue occurs on the Bandhan Life registration page, obtain a screenshot of the error before raising the concern for investigation.

If the customer faces issues after being redirected beyond the Bandhan Life page, they should contact their respective bank or payment service provider for support.

4. How can I activate CCSI for policy renewal.

CCSI is currently available only for renewal premium payments for customers who have purchased policies through Policy Bazaar.

5. Will my premium be debited automatically on the due date.

Yes, the premium will be debited automatically on the due date, provided the Auto Debit mandate was successfully registered at least 8 days before the premium due date.

6. What should I do if my premium is not debited through the registered Auto Debit mandate.

If your premium has not been debited on the due date:

• Please wait for up to 48 hours.
• In some cases, processing delays may occur.

If the premium is still not debited after 48 hours, you may make the payment manually through:

• iAssist, or
• The Bandhan Life website.

7. What should I do if the premium is not debited even after 48 hours from the due date.

If more than 48 hours have passed since the premium due date and the amount has still not been debited:

• Make the premium payment manually through iAssist or the Bandhan Life website.
• Contact Customer Support to investigate the reason for Auto Debit failure and raise the required service request.

Auto Debit (E-Mandate) Deactivation FAQs

1. How can I deactivate my E-Mandate (Auto Debit).

For eligible policies, E-Mandate can be deactivated through iAssist.

Steps:

• Log in to iAssist using your registered mobile number and OTP.
• Click on "Payment Options."
• Select "Auto Debit."
• Toggle the switch button to disable Auto Debit.
• A confirmation message will be displayed once the E-Mandate is successfully deactivated.

Note:

Deactivation through iAssist is available only for EBAO policies.

2. How can I deactivate Auto Debit for an FFA policy.

For FFA policies, Auto Debit deactivation cannot be completed through iAssist.

Process:

• A service request must be raised with Bandhan Life for mandate cancellation.
• The request will be processed by the servicing team as per the applicable turnaround time.

03. I am getting an error while deactivating Auto Debit on iAssist. What should I do.

Deactivation of Auto debit is prohibited for monthly payment mode policies on iAssist.

If you encounter an error while trying to deactivate Auto Debit for (Annual, Quarterly or Semi-annual modes) on iAssist, please note the following:

For FFA Policies:

• Deactivation through iAssist is not permitted.
• A service request must be raised for manual processing.

For EBAO Policies - General Troubleshooting:

• Wait for approximately 30 minutes and try again.
• If the issue continues, share a screenshot of the error with customer.care@bandhanlife.com.

Important Note:

• Manual deactivation requests may take up to 7 calendar days to process.
• If the policy due date falls within this period, the premium may still be debited through the registered Auto Debit mandate before deactivation is completed.

04. How to deactivate Auto debit registered via policy Bazaar CCSI.

A service request must be raised with Policy Bazaar for mandate cancellation.

05.  How to deactivate Auto Debit registered via CCSI Razor Pay.

A service request must be raised with Bandhan life insurance for mandate cancellation.

06. How to deactivate Auto Debit registered via NACH.

A service request must be raised with Bandhan life insurance for mandate cancellation.

07. How to deactivate Auto Debit registered via UPI APP.

• Open your UPI application (Google Pay, PhonePe, Paytm, etc.) that was used to activate the auto-debit facility.
• Navigate to the “Payments” or “Transactions” section within the app.
• Look for options such as “Recurring Payments,” “Subscriptions,” or “AutoPay/Auto-Debit Mandates.”
• Select the insurance policy listed under active recurring payments.
• Choose the option to cancel, disable, or deactivate the auto-debit mandate.
• Complete the confirmation process as prompted in the app. A confirmation message or notification will be received once the mandate is successfully cancelled.

08. How to deactivate Auto Debit registered via BBPS.

• Currently, we do not have the provision to deactivate auto-debit mandates registered through BBPS.
• Customers are requested to contact their respective bank directly.